People frequently asked few questions

No. All family members will have a separate Electronic Travel Authority (ETA) / eVisitor application. This means you will need to submit the details for each family member individually.

To check the progress of your visa application, please submit your message on our Contact Us. We will check on the status of your application for you.

It may take up to 24 hours for your Electronic Travel Authority (ETA) / eVisitor to be issued, so it is wise to plan ahead to ensure that your visa is approved in time. For those in a hurry, we offer express processing that can be done within 4 hours.

It is important that you check your personal details carefully before you submit the online form. That way, we can ensure the fastest service.


It is important that you check your personal details carefully before you submit the online form. That way, we can ensure the fastest service.

If you need to correct a mistake made in the online form, please contact us at info@evisaaustralia.com.au as soon as possible.

As a business visitor, you are allowed to do the following:

  • ask broad questions regarding business or employment
  • assess, negotiate, sign, or review a business agreement
  • participate in an official government visit, and take part in a seminar, exhibition, or forum, but you cannot be paid for your presence

On the other hand, you are not permitted to work or provide services to any individual, company, or institution, or to market goods or services to the public. Working or trying to work in Australia on an Electronic Travel Authority (ETA) / eVisitor may lead to its cancellation, and you may be prohibited to enter or exit the country. To be able to work in Australia, you must have a visa that authorises you to do so.

Some email providers filter messages based on content, subject line, or the sender’s address and may put your email into the ‘Spam’, ‘Bulk Mail’ or ‘Junk’ folder. If you find our email there, you need to select the confirmation message that our email is not spam/junk to avoid filtering our future emails to you.

The easiest way to check the details of your visa is online, using the VEVO service. You can access the VEVO service here. Select ‘check your visa details and conditions’ and follow the steps to complete the process. 

To check your visa status using the VEVO service, you will need your travel document, passport, or ImmiCard details. You will also need one of the following reference numbers:

  • Transaction Reference Number (TRN)
  • Visa Evidence Number
  • Visa Grant Number

Yes – you certainly can! Make sure your passport is valid for at least 6 months and let eVisa Australia apply for your new Electronic Travel Authority (ETA) / eVisitor for Australia.

All services rendered by eVisa Australia are provided on a non-refundable basis. You pay an application fee so we can process your visa application. This will not be refunded to you if your visa application is refused or unsuccessful, or in the circumstance where you have changed your mind.


Our customer service representatives are ready to assist you with any queries you may have regarding an Electronic Travel Authority (ETA) / eVisitor for Australia. They can also provide you with updates on the progress of your visa application if you choose to apply through eVisa Australia. Contact us today!

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